We can ship to virtually any address in the world. When you place an order, we will calculate shipping times and delivery dates for you based on your location and the shipping options selected. We will provide information on delivery times upon request. All items are sent from our base in Vancouver, Canada.
Average shipping price is kept as low as possible. The actual shipping price is calculated during checkout and depends upon weight, though there are a few products with a flat rate. If you live in Vancouver we offer free shipping, send us an email and we'll give you a special coupon you can use when checking out.
We use Canada Post's services, and occassionally couriers such as UPS and FedEx, these methods have been proven to be completely reliable. We can arrange speed delivery on request, though this would incur an extra charge.
You may return new and undamaged items within 10 days of delivery for a refund. We will reimburse the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise these need to be paid by the buyer as would the initial shipping charges. You should expect to receive your refund within two weeks of us receiving the returned package, however, in many cases you will receive a refund more quickly. If you need to return an item, please notify us immediately, and prior to sending it back