We ship globally to all countries from our base in Vancouver, Canada. When you place an order, we will calculate shipping times and delivery dates for you based on your location and the shipping options selected.
Shipping prices are kept as low as possible and are calculated during checkout depending upon weight. If you live in BC, Canada, we offer free shipping, send us an email and we'll give you a special coupon you can use when checking out.
We use Canada Post's services for most Canadian, USA, and Europe orders, and occassionally couriers such as UPS and FedEx. We can arrange express delivery on request, though this would incur an extra charge. Whenever possible we use delivery services with tracking, with all orders over 500 grams in weight automatically generating tracking.
European customers may be required to pay local taxes such as VAT and Import Duty upon delivery by local postal authorities. No additional taxes are required from our North American customers.
You may return new and undamaged items within 10 days of delivery for a refund. We will reimburse the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise these need to be paid by the buyer. You should expect to receive your refund within 10 days of us receiving the returned package, however, in many cases you will receive a refund more quickly. If you need to return an item, please notify us immediately, and prior to sending it back.